We help organizations to unlock their full digital potential

For more than ten years now, Craftzing experts have been - and still are - guiding the Flemish government on its path to becoming a genuinely digital government. Within this partnership, our experts work closely with Digitaal Vlaanderen, the agency that steers the region's digital transformation, on both new services and large-scale platforms. 

Mijn Burgerprofiel, the app that brings every Flemish and local government service together for citizens, is exemplary for what this partnership looks like in practice.

Honda Access Europe needed an evidence-based view of how European consumers actually behave in the new context of electrification.

DAS has been defending its clients in legal disputes for nearly 100 years. A pioneer of legal protection insurance in Belgium and part of the ERGO Group, it is today the market leader in its segment. Its claims operation runs on email: over 100,000 inbound emails a month, and for years, they were largely handled manually.

EUROCONTROL coordinates air traffic management across Europe. Airline operators, flow managers and flight planners rely on its tools to manage capacity and flight operations every day. As part of the n-CONECT programme, EUROCONTROL set out to replace several legacy desktop applications with modern browser-based interfaces.  We helped design the new tools for the people who would use them.

PPDS is the exclusive global provider of Philips Digital Signage, Interactive displays, video walls, dvLED, Professional TVs, and complementary solutions. Since 2019, Craftzing has partnered with TPV Technology Ltd., the company behind PPDS, to digitally elevate the PPDS brand and position its B2B solutions prominently, with Philips Professional Displays as the main brand.

As the market leader in entertainment and telecommunication services in Belgium, Telenet always aims to deliver valuable digital experiences to its customers. Since 2011, Craftzing has supported that ambition as a trusted strategic and design partner, with a permanent team of strategists, designers and developers working daily alongside Telenet. 

The reinvention of Telenet TV as a modern, user-friendly entertainment hub that brings together live television, streaming services, and on-demand content in one seamless experience, perfectly shows what such an intense collaboration looks like up close. 

Accessible and inclusive design is better design. Keytrade Bank has enlisted our help to make their products and services more accessible. Starting June 28, 2025, the European Accessibility Act (EAA) will require banks and many other organizations to ensure their applications meet accessibility standards. We began this project with an accessibility audit of the website and app, advising Keytrade Bank on how they can work more inclusively "by design."

Neutra is the hospitalisation and dental insurance offered by the Union Nationale des Mutualités Neutres, a union of 235 independent mutual funds across Belgium with more than 2 million members. Neutra processes medical claims for insured individuals nationwide. Behind every significant reimbursement sits a document, and until recently, getting from document to payment involved manual work at every step. 

Nido is the innovation lab of the Belgian Federal Public Service for Policy and Support. Its role is to support innovation across the federal administration by helping public services explore new ways of working, test new approaches and create better conditions for change. However, innovation adoption remained difficult to embed structurally and Nido wanted to understand why.

When itsme®, market leader in Belgium for digital identification, prepared for European growth, they asked Craftzing to run an impact analysis of how its expansion plans would affect their digital touchpoints. That analysis surfaced two priorities: aligning itsme®'s marketing website with the growth strategy, and building a self-service business portal to onboard new customers without the administrative hassle. The below story zooms in on the business portal.

Pairi Daiza welcomed nearly 2.9 million visitors in 2025, while hotel guests shared feedback on different parts of their experience. Those responses covered everything from animal enclosures to hotels, restaurants, and services. As feedback volumes grew, the team found it harder to read, classify, and identify recurring themes across responses.

Royal Botania designs iconic, luxury outdoor furniture and holds a leading position in the world within its segment. By only using materials of the highest quality, combined with top craftsmanship, Royal Botania produces striking and top-quality furniture collections. In doing so, the outdoor furniture designer prioritizes the needs of its individual customers, an impeccable service and a unique experience.

VRT is Flanders' public broadcaster and one of Belgium's most recognised media brands, reaching millions weekly across television, radio and digital. Its portfolio includes VRT MAX, an on-demand platform for series, docs and podcasts, VRT NWS for news, and Sporza, the platform Belgians turn to for football, alongside radio brands like Radioplus and Studio Brussel. Since 2022, Craftzing has helped VRT bring that portfolio to a broad, digitally fluent audience.

In July 2024, the Antwerp hospital groups GZA and ZNA joined forces to form the new “Ziekenhuis aan de Stroom” (ZAS). Their goal of providing accessible, compassionate care close to home requires a strong digital vision and approach. In collaboration with ZAS, Craftzing developed a digital strategy and designed the ideal customer experience for both patients and healthcare providers.

Understanding consumer behaviour to stay relevant and drive growth in the next 3 - 5 years to come.

Herfurth has been moving cargo across the globe since 1899. With 250 people in Belgium and the Netherlands and a reputation built on ocean freight expertise and customs know-how, they are a full-service freight forwarder rooted in Antwerp. Continued growth brought a familiar challenge: the ambition of the business was outgrowing the systems built to support it.

In a construction industry responsible for over a third of global carbon emissions, Belgian lightweight construction materials manufacturer Etex chose to lead rather than wait. We orchestrated a sustainability roadmap that translates global ambitions into concrete local actions across the entire fibre cement lifecycle.

When itsme®, market leader in Belgium for digital identification, prepared for European growth, they asked Craftzing to run an impact analysis of how its expansion plans would affect every digital touchpoint. That analysis surfaced two priorities: aligning itsme®'s marketing website with the growth strategy, and building a self-service business portal for partners. This story zooms in on the marketing website.

Since 2012, Craftzing has guided the digital transformation of Kom Op Tegen Kanker (KOTK), the nonprofit advocating for a better cancer plan, as its strategic, service, and UX design partner.

Two projects show that partnership: the renewal of allesoverkanker.be, the platform for cancer patients, and the Gebruikerszone, which brings KOTK's touchpoints together.

The story below zooms in on the Gebruikerszone; allesoverkanker.be is covered in the other use case.

For over a decade, Craftzing has been the strategic partner of BNP Paribas Fortis. Together, we develop innovative digital solutions that support BNP Paribas Fortis’ digital transformation. This allows the Belgian bank to offer its customers the best possible digital experience.

In June 2023, the merger of "Agentschap Zorg" and "Departement Welzijn, Volksgezondheid en Gezin" created Departement Zorg, a Flemish body helping citizens thrive in a caring society.

The merger brought a challenge, uniting a fragmented ecosystem, and an opportunity: a unified experience linking healthcare and welfare.

Since 2023, Craftzing helped turn that vision into strategy and working solutions, most visibly through Alivia, a platform for collaborative care.

Ahold Delhaize, a prominent Dutch retail group known for brands like Delhaize, Albert Heijn, Alfa Beta, and Mega Image, faced a significant challenge a few years ago: a major technical migration of its e-commerce platforms. The goal was to increase efficiency, foster agility, and drive innovation. Craftzing was tasked with ensuring a consistent and user-friendly digital experience for millions of Ahold Delhaize customers worldwide.

Regio Neteland is a collaborative partnership of five Flemish municipalities—Grobbendonk, Herentals, Herenthout, Olen, and Vorselaar. Together, they strive to develop sustainable initiatives that eliminate and prevent barriers to digital inclusion. Their goal is clear: to ensure everyone can fully participate in the digital society.

Sometimes, traditional methods just need to be thrown overboard to make room for modern technology. That's exactly what happened when we partnered with Brabo’s port pilots and boatmen.

QTeam is a leading tire specialist for both passenger cars and professional vehicles in Belgium, boasting a network of over 90 service centers across the country. In their pursuit of accommodating rapid expansion, QTeam aims for a complete digital transformation and the optimization and scale of its services and processes. In this journey, Craftzing is QTeam’s business partner, taking the lead from strategy and concept to technical development.

CM is the largest health fund in Belgium, serving approximately 4.5 million members. Choosing the right health insurance to match your unique situation is a rather difficult task. Therefore, CM has made it a priority to give both members and non-members a clear overview of its offerings through user-friendly digital tools. 

Since 2018, a dedicated Craftzing team of service designers, UX and UI designers, developers and a project manager has supported CM in building exactly that. A partnership that has resulted in “Mijn CM-voordeel”, a tool that lets people simulate their personal benefit package.

aiGust, a fintech company based in Leuven, has recently launched an innovative accounting platform powered by AI and machine learning. The SaaS platform helps accountants to deliver financial advice faster, with greater accuracy, and on a larger scale. It also provides insights into trends and benchmarks. Craftzing supports aiGust with their data strategy and methodology while also designing the platform’s data visualizations and user interface.

Since 2012, Craftzing has guided the digital transformation of Kom op tegen Kanker (KOTK), the nonprofit advocating for a better cancer plan, as its strategic, service, and UX design partner.

Two projects show that partnership: allesoverkanker.be, an information platform on cancer, and the "Gebruikerszone," which brings KOTK's digital touchpoints together.

The story below zooms in on allesoverkanker.be, with the Gebruikerszone covered in the other case study.

Turning the traditional push market into a favorable pull market to gain stronger brand recognition and smarter customer acquisition.

Saint-Luc, the largest hospital in Brussels, handles hundreds of thousands of patient consultations and tens of thousands of surgical interventions a year. Every one of them has to be billed correctly for the hospital to get paid, and at that scale, small billing errors were adding up into real, ongoing revenue loss.

For CMB.Tech, we built FAST, a digital platform that centralizes scattered data, cutting emissions, boosting efficiency, and enabling smarter fleet decisions.

Gastvrij Netwerk and ORBIT vzw are two organizations that show many similarities in their way of working. Together with the King Baudouin Foundation, they support citizens and associations who are committed to helping refugees, as part of the larger network of Vluchtelingenwerk Vlaanderen. Thanks to their efforts, volunteers can find each other, share their knowledge, and work side by side toward a more inclusive society.

From startup idea to smart refill system: building the infrastructure for re-use packaging at scale.

STIB/MIVB operates Brussels’ public transport network across metro, tram and bus services.

To improve coordination across the network, STIB/MIVB wanted to bring several dispatching and control teams into one integrated Operations Control Centre. These teams were responsible for operations, safety, security, energy, infrastructure control, passenger information and assistance.

Namahn helped design the future control centre from a functional, ergonomic and organisational perspective, so the new environment would support both daily operations and the wider change in how teams work together.

During every visit, Solidaris’ home care service, the Centrale de Services à Domicile (CSD), generates documentation. Before a service record becomes part of a beneficiary's file, its information has to be recorded in the organisation's internal systems. For years, keeping those records up to date remained a manual task.