Planning & Operations specialist

As a Planning & Operations Specialist, you are the quiet force behind our delivery. You work closely with project managers, client leads, delivery teams, finance and leadership to make sure projects are properly staffed, priorities stay clear and operational follow-up remains accurate and predictable. You are not just an executor. You are the connective layer that brings structure to a fast-moving environment and looks beyond the next deadline.

What you'll do

• You keep a clear overview of team capacity, project demand and future staffing needs, translating this into practical planning decisions

• You oversee and maintain capacity planning across active and upcoming projects

• You work closely with project managers and client leads to proactively identify and resolve planning conflicts, overload situations and operational bottlenecks

• You facilitate recurring planning and operational check-ins, helping teams stay aligned and informed

• You support leadership and finance in operational follow-up, revenue forecasting and reporting

• You act as a connective layer between delivery, sales and leadership

• You bring structure and follow-through to operational topics and help improve ways of working in a pragmatic and lean way

• You ensure an efficient sales-to-planning flow, keeping all stakeholders aligned throughout the process

• Depending on business needs and your experience, the role can be complemented with responsibilities in project management or product ownership on selected client engagements

• You report to the Chief Delivery Officer

Who we're looking for

• You have 3+ years of experience in operations, project coordination, delivery support, planning or traffic management, preferably in a digital agency or product studio

• You have experience with billability tracking

• You are highly organised and able to maintain overview across multiple projects and stakeholders

• You are comfortable in environments where priorities shift regularly and operational challenges need pragmatic solutions

• You have strong communication skills and know how to keep different teams aligned

• You are comfortable working with planning data, forecasting, reporting and operational follow-up

• You proactively identify risks and operational issues before they become problems

• You take ownership and naturally follow through on operational topics

• You are fluent in Dutch and English

You're Craftzing-material when:

• You see structure and predictability as a way to help people, not as a goal in itself

• You are equally comfortable in a conversation with the CEO as in a detail review with a project manager

• You naturally look beyond your own to-do list and think about how the organisation can work better

Nice to have

• Experience with Productive as a project and planning tool

• Experience with project financial follow-up, business controlling and forecasting

• Experience in project management, delivery coordination or product ownership

• You can express yourself professionally in French

Why you'll love working here

You will join a team of people who genuinely care about how they work together and what they build as a result. We create sustainable digital platforms for organizations like Telenet, Digitaal Vlaanderen, itsme®, BNP, Ahold Delhaize, Mediafin, Melexis and TP Vision. But how we get there matters just as much as the outcome.

At Craftzing, the focus is never on one-off deliveries, but on collaboration that leads somewhere. Teams come together around shared goals and build something that keeps growing over time. This is how we create impact that lasts, both for our clients and for the people who work on it.

There is trust, autonomy and space to shape your work. What matters most is mindset: going beyond execution and actively thinking along about how people, learning and culture at Craftzing keep getting better. If this resonates, we would love to hear from you.