Functional Analyst

About the job:

As a Functional Analyst at Craftzing, you translate business and user needs into clear functional specifications. You define how systems, data, and users interact, and create user stories, flows, and acceptance criteria that guide our designers, architects, and developers. With your structured approach, you make sure our digital solutions are robust, user-friendly, and aligned with client goals.

What you’ll do:

• Convert business and user needs into detailed functional requirements for platforms, apps, and services

• Define system interactions, data flows, and integration points across digital ecosystems

• You consolidate business requirements, technical constraints, and user experience into one coherent solution

• Write user stories, use cases, and acceptance criteria that bring clarity to development teams

• Champion the functionality during design and development phases, collaborating actively with UX and engineering teams

• Support testing and validation—designing scenarios and verifying deliverables against requirements

• Act as the go-to contact for any functional questions from both clients and internal colleagues
  

Who we're looking for:

• You’ve got solid experience defining functional requirements for digital solutions

• You’re precise, detail-oriented, and comfortable with APIs, integrations, or data models (a plus)

• You think ahead about edge cases and exceptions, ensuring robust and reliable solutions

• You thrive on translating business logic into functional clarity

• You work in a user-centric way, always keeping end-user needs at the heart of your solutions

• You communicate effectively across technical and non-technical audiences

• English and Dutch fluency is essential; French is a welcome plus
  

Why you'll love us:

You’ll join a multidisciplinary team of strategists, designers, and technologists who share a genuine passion for creating digital solutions that last. Our clients—ranging from Digitaal Vlaanderen to itsme®, BNP, Philips TP Vision, VRT, SD Worx, and many more—trust us as long-term partners.

At Craftzing, we believe in giving you the space and support to thrive. You’ll be encouraged to take initiative, step outside your comfort zone, and continue developing your skills.

And if you don’t meet every requirement, that’s okay—what counts most is your mindset and eagerness to learn. Think we’re the right fit? Let’s talk.